Return Policy

PrintBanners.com focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service Dept at (800) 516-7606, Option 1 or via email at info@PrintBanners.com.

Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to PrintBanners.com within 5 business days of receiving your order. Customer will be requested to submit digital photos to document the product’s defects. The customer will be required to ship defective product(s) back to PrintBanners.com at their own expense, and in an agreed upon reasonable time frame. PrintBanners.com may reimburse the customer for return shipping, if a defect is determined to exist by our team. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products. In the event of an expedited order the quality may sometimes be sacrificed for the expedition to be feasible and the client agrees and understands that there may be a quality assurance is not possible for expedited orders. Under no circumstances are reimbursement or refunds issued on any custom printing, these products are provided specifically to you and by your agreement to purchase custom printed products, you relinquish your right to charge-back your transaction at any time.

Under no circumstances can PrintBanners.com be held liable for any discrepancies caused by shipping/handling and logistics partners. Messengers, FedEx, or UPS may be used any the manufacturing production facility is determined at the time of your order receipt and is at our discretion.

Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at PrintBanners discretion. Turnaround time begins after receipt of final proof approval. Final approval is to be accepted in written format.

Color Proof Accuracy
Please note color proofs cannot match the final product 100% due to the fact that proofs are created in a different way than the printed piece and the customer supplied proofs are not calibrated to our presses.

Indemnity
You agree to indemnify, defend and hold PrintBanners.com harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense related to your violation of this Terms and Conditions. You agree to defend, indemnify, and hold PrintBanners.com harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material.

Right of Refusal
We reserve the right to refuse service or products to any person or organization.

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Understanding Print Banners Turnaround Times.

We know that short deadlines are a given in the print industry. That's why all jobs at Print Banners are by default Next Day Turnaround.

If we receive your order by 4pm EST* your order will ship the next business day. We also offer Same Day services. Order by 12pm EST** and your order will ship that business day.

Next day orders will be available for Store Pick-up between 3:30 PM - 5:30 PM next business day. Same Day orders will be available between 3:30 PM - 5:30 PM the day you order.

*Order must be placed, payment complete and artwork approved by the cut-off time to qualify.

**Same day orders are subject to an extra fee.

Artwork and/or payment issues may result in the postponement of production. Estimated Delivery and Pick-up Dates will be recalculated once any issues have been resolved.

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Explanation of our Estimated Delivery DateX

Wonder how we calculate the Estimated Delivery Date?

From the moment we receive your artwork and approval we add the "Turnaround Time" of your print job and the "Shipping Method Time".

Our cutoff time is 16:00 EST, all artwork received after the cutoff time is considered received on the following business day. (For SAMEDAY turnaround, the cutoff time should be 12:00 EST).

*Artwork and/or payment issues may result in the postponement of delivery. Estimated Delivery and Pick-up Dates will be recalculated once any issues have been resolved.

To arrange for freight shipping on over-size or over-weight products, please call us.

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